NETSCOUT nGenius Enterprise Performance Management Delivered 234% ROI

NETSCOUT SYSTEMS has revealed the findings of a commissioned Forrester Consulting Total Economic Impact study evaluating the cost savings and business benefits of deploying the NETSCOUT nGenius Enterprise Performance Management solution to monitor real-time application performance and end-user experience.c

Based on a financial assessment and interviews with decision-makers that had implemented the solution, the Forrester study found that over three years, the nGenius Enterprise Performance Management solution provided a composite organization representative of interviewed customers:

  • An overall return on investment (ROI) of 234% over three years
  • Benefits of $6.94 million with a net present value of $4.86 million over three years
  • More than 80% reduction in person-hours per incident spent on incident management by IT operations teams
  • A 7.5% increase in revenue productivity for customer-facing agents
  • Payback period of less than six months

“Organizations rely on mission-critical applications and cannot tolerate costly outages or performance issues,” stated Michael Szabados, Chief Operating Officer at NETSCOUT. “We believe Forrester’s research shows that organizations using nGenius Enterprise Performance Management can achieve high returns on investment by avoiding  lengthy downtime and loss of revenue by enabling faster resolution of root causes and more efficient use of internal resources.”

Following interviews with NETSCOUT customers, the Forrester study also found that NETSCOUT offered several additional benefits, such as reduced performance degradation incidents through proactive monitoring and stellar post-sales support.