Mimecast today announced it has been named a 2021 SoftwareReviews Champion in two categories: Secure Email Gateway – Enterprise and Data Archiving.
Mimecast Email Security with Targeted Threat Protection and Mimecast Cloud Archive were recognized as an Emotional Footprint Champion in their respective 2021 SoftwareReviews Reports. For Emotional Footprint Reports, SoftwareReviews evaluates 27 aspects of the customer relationship using a net promoter methodology. These ratings include detailed questions on the experience of working with the vendor, creating a powerful indicator of overall user sentiment.
Key findings from the reports include:
• Mimecast Cloud Archive and Mimecast Email Security were the most recommended cloud archive and secure email gateway solutions, ranking No. 1 out of nine and No. 1 out of six competitors, respectively.
• Mimecast provides category-leading customer satisfaction, with customers providing overwhelmingly positive reviews, rating Cloud Archive a +96 Net Promoter Score and Email Security a +87 Net Promoter Score.
• Both Mimecast Cloud Archive and Email Security received high marks for satisfaction with business value delivered, scoring 85% and 84%, respectively.
• 92% of users indicated they love Mimecast Email Security, with the solution leading the market with high scores in integrity and demonstrating altruism, trustworthiness and generosity with contract terms.
• 100% of Mimecast clients plan to renew their Cloud Archive software.
• In both categories, the company received top marks for its investment to continue to get better and help customers take actions to improve.